Role: Incident Handler
The Incident Handler provides an initial interface to the Incident Management process. This role is responsible to record the incident, perform an initial analysis and provide workaround, if available in the known error database.
Role Sets: Roles
Relationships

Conduct Initial Investigation And Resolve IncidentEscalate Incident To Next LevelInitiate Procedures For Specific IncidentsRecord And Classify IncidentIncident_Handler
Additionally Performs
Modifies